TERMS AND CONDITIONS 

TERMS AND CONDITIONS

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy s color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. You may return hair at your expense and we will do our best to meet your request based on the inventory on hand. If you are still dissatisfied with the color or texture of your purchase, any future returns must be done at your expense.

PAYMENT TERMS

Terms of payment are always 100% upfront. We accept all major credit cards and debit cards. As soon as you place an order online your credit card or debit card account will be charged.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.

ORDER PROCESSING

Our business hours are Monday through Friday from 9:00 am to 4:00 pm EST .Orders placed Friday after 12 noon or over the weekend will be processed  Monday morning unless it is a holiday. Orders usually takes 2-3 business days to process full payment after it is received. If products is not in stock with will take 5-7 business days to process. Once shipped you will receive a tracking number via email for your order. All orders take between 2-5 business days to be receive after tracking number is received. Shipping times depend on USPS timing once in there possession.  

PRODUCT AVAILABILITY

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card or debit card

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

RETURN POLICY

At Celebrity Luxury Hair we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory . Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

REFUND & RETURN POLICY

Please note all digital products are nonrefundable. All digital plans, services, list, e-books, and recordings, being non-tangible, irrevocable goods, cannot be refunded or exchanged once accessed, downloaded, unzipped, or viewed. As a customer you are responsible for understanding this upon purchasing any item at our Site and ensuring you've purchased the product you intended to.

*****DUE TO THE NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL*****

REPLACEMENTS

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be fix by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 30 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Celebrity Luxury Hair verifies and agrees that the product is defective in any way, Celebrity Luxury Hair will then exchange the item.

If the customer selects a product in exchange of greater value, the customer will be responsible for paying the additional cost of the item. Celebrity Luxury Hair will cover the cost of shipping the exchanged/new item back to the customer. If Celebrity Luxury Hair does not validate the product defect issue, we will return the item in question to the customer at our expense without an exchange of product.

EXCHANGES

From time to time, Celebrity Luxury Hair, at its sole discretion, may exchange products or portions of a product under the following conditions:

 Requests must be made within 30 calendar days from the date of purchase. Any exchange request after 30 calendar days will not be honored. If request is made and original items are NOT received by day 30 exchange agreement will be CANCELLED.

 We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees. Product must be exchanged for something of equal or greater value,the customer will be responsible for paying the additional cost of the item. NO REFUNDS will be permitted.

  You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back customers expense. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. The customer will be responsible for paying the additional cost of the item.

* In the Rare Occurrence of a product defect, the policy will be as follows:

There is a 30-day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact Celebrity Luxury Hair at 770-905-1130 and notify us of their issue or concern. The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. Customers will be responsible for return shipping expense. If Celebrity Luxury Hair verifies and agrees that the product is defective in any way, Celebrity Luxury Hair will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Celebrity Luxury Hair will cover the cost of shipping the exchanged/new item back to the customer. If Celebrity Luxury Hair does not validate the product defect issue, we will return the item in question to the customer at our expense without an exchange of product.

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